View this email in your browser
- Wednesday, 1st April 2020 -


Your attention is drawn to the following:

Essential guidelines for providers of residential care services

This Advice for residential care services to inform service level Business Continuity Planning in the context of the COVID-19 pandemic has been produced and released by the Department of Child Safety, Youth and Women.

This tool to support the service planning of residential care providers covers matters such as:
  • Communication with children and young people
  • Service access
  • Accessing essential supplies
  • Plans for school closure
  • Staffing impacts, and
  • Managing the physical environment

The tool also recommends scenarios that must be considered in your planning. These include steps to be taken in the event of a child or young person, or a staff member testing positive to COVID-19, which may trigger actions such as hospitalisation, quarantine or self-isolation, and in extreme circumstances the full or partial closure of a service.

These guidelines are best regarded as a ‘living document’ that will require regular updating and refinement.

If the guidelines raise concerns or questions for you or your organisation, please email your questions or concerns to and we will promptly bring them to the attention of the Department. You are also urged to make use of the regional and local planning forums to both share any difficulties you anticipate as well as any solutions you can recommend or collaboratively work on with others.

You are also invited to join others who will be talking with us and each other at regular intervals via Zoom. If you wish to be invited to participate in these discussions, please email your name, position title, name of your organisation and contact details (email address, phone number/s) to Anushri Bellary (

Q&A for Non-Government Organisations now live

The Department of Child Safety, Youth and Women has now posted a Q&A page for non-government organisations on its website. This is similar to the Q&A page for Foster and Kinship Carers.

As the weeks proceed, there is no doubt that more questions and answers will be added. If any questions you may have are not yet listed, feel free to email and we will work with the Department of Child Safety, Youth and Women to ensure that your questions are listed and the best possible answers are found.

© 2020 PeakCare Queensland Inc. All rights reserved.

PeakCare Queensland
PO Box 159
Paddington Qld 4064

Click here to apply to become a PeakCare member or supporter. Membership with PeakCare will ensure your organisation is involved in the development of the child protection sector. 

UNSUBSCRIBE to be removed from our mailing list.